Privacy policy

This policy explains how Mauli Infotech (OPC) Pvt. Ltd. (“we”, “us”), the operator of NyayDesk, collects, uses and protects personal data. It is written to comply with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and rules made under them.

1. Who we are

Mauli Infotech (OPC) Pvt. Ltd., Kharghar, Navi Mumbai, Maharashtra 410210, India. Contact for privacy matters (Grievance Officer): support@mauli-infotech.co.in.

2. Data we collect

• Account data: your name, mobile number, email, Bar Council enrolment number and state, and the same for staff you add.
• Practice data you enter: cases, clients’ names and contact numbers, tasks, fee records, invoices and documents you upload.
• Case data from public records: case status, hearing dates and orders retrieved from public court records through licensed data partners, for cases you choose to track.
• Payment data: processed by Razorpay. We receive the payment status and a reference ID; we never see or store your card, UPI PIN or bank credentials.
• Technical data: device type, app version, push-notification tokens and server logs needed to run and secure the service.

3. How we use it

• To provide the service: sync cases, build your diary, send alerts you have switched on (WhatsApp, SMS, voice call, push).
• To bill you and issue GST invoices.
• To provide support and to keep the service secure.
• AI features (order summaries, voice reminders) process only the specific order or reminder involved, through service providers bound by confidentiality. We do not use your data to train AI models.

4. Your clients’ data

For client information you enter, you are the Data Fiduciary and we act as your processor. You are responsible for having a lawful basis to store it and to message your clients. We send client messages only when you enable them.

5. Sharing

We do not sell personal data. We share it only with service providers needed to run NyayDesk (cloud hosting in India, Razorpay, WhatsApp Business / Meta, SMS and voice-call providers, court-data partners) and when required by law.

6. Storage and security

Data is stored on servers located in India, encrypted in transit (TLS) and access-controlled by firm and role. Documents are stored in private storage and served only to signed-in members of your firm.

7. Retention

We keep your data while your account is active. You can delete your account at any time from the app or website (see how to delete your account). Practice data is deleted immediately, and backups are overwritten within 30 days. We keep only the GST invoices we issued to you, as tax law requires (about 8 years).

8. Your rights

You may access, correct or erase your personal data, withdraw consent, and nominate another person to exercise these rights. Write to support@mauli-infotech.co.in. If you are not satisfied with our response you may approach the Data Protection Board of India.

9. Changes

We will notify you in the app or by email before material changes take effect.