Refund & cancellation policy

This policy applies to subscriptions to NyayDesk purchased from Mauli Infotech (OPC) Pvt. Ltd..

1. Try before you pay

The Free plan lets you track one case with every feature, with no time limit, so you can check that NyayDesk works for your courts before paying.

2. Cancellation

You can cancel a paid plan at any time from Subscription in the dashboard or by writing to support@mauli-infotech.co.in. Your plan stays active until the end of the period you have paid for, and is not renewed after that. Your data remains available on Free plan limits.

3. Refunds

• If you cancel within 7 days of your first paid subscription, we refund the full amount.
• If you were charged twice or charged after cancelling, we refund the extra charge in full.
• If the service was unavailable for more than 72 continuous hours due to our fault, we credit or refund the affected days on request.
• Otherwise, monthly fees already paid are not refundable for partial months.

4. How refunds are paid

Approved refunds are processed within 5–7 working days to the original payment method through Razorpay. Your bank may take a further few days to credit it. A GST credit note is issued with every refund.

5. Upgrades and downgrades

Upgrades take effect immediately; you pay the new plan’s price from that date. Downgrades take effect at the next renewal.

6. Contact

Refund requests: support@mauli-infotech.co.in, with your registered mobile number and payment reference.